As part of the Complete Clean Pledge, we have expanded our already rigorous cleaning protocols following guidance from leading health authorities and in partnership with the travel industry. While we’ve always had a very formal training process in place that instructs all employees on the proper cleaning of a vehicle, employees are now being trained to implement new and more comprehensive mandates that include enhanced cleaning guidance for vehicles, shuttles and branch locations, as well as social distancing practices.

Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

• Key / key fob
• Steering wheel
• Steering column
• Seat belts
• Center console
• Door interiors
• Door pockets
• Interior door handles
• Exterior door handles
• Seat pockets / seat surfaces
• Areas between seats & consoles
• Areas between seats & doorjambs
• Cupholders / compartments
• Instrument panel
• Accessory panel / touchscreen
• Rearview mirror / side mirrors
• Visors / visor mirrors
• Dashboard / vents
• Gear stick / gear shift
• Trunk release
• Among any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed.

Shuttles

Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.

High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.

Branch Locations

The Complete Clean Pledge extends to our locations, as well.

We have also introduced updated process and safety procedures for our rental locations. Our employees working in branch locations are following best practices recommended by leading health authorities. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day. These include counter tops, phones, tablet devices, payment devices, door handles, among other high-touch areas.

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