ArubaTouristChannel.com
This Cancellation & Refund Policy explains how cancellations, modifications, refunds, and no-show situations are handled for hotel bookings made on ArubaTouristChannel.com (“we”, “our”, “the Platform”).
Because we operate with live hotel suppliers and global distribution networks through LiteAPI, all reservations are subject to the cancellation rules provided by the hotel, supplier, and booking channel.
By completing a booking on our platform, you agree to this policy.
1. General Cancellation Rules
Each hotel listing on ArubaTouristChannel.com has its own cancellation policy, determined by:
- The hotel or accommodation provider
- The contracted supplier
- The room type
- The rate plan
- The dates of stay
Cancellation policies are displayed during the booking process and on your confirmation email.
You are responsible for reviewing and understanding the policy before finalizing your reservation.
2. Types of Cancellation Policies
Hotels may offer one or more of the following:
A. Free Cancellation
You may cancel before the stated deadline without penalty. After the deadline, the booking becomes non-refundable.
B. Non-Refundable
No refunds or free cancellations are allowed once the booking is completed. Full payment is forfeited in the event of cancellation.
C. Partially Refundable
A portion of the payment may be refunded if cancelled before the specified date.
D. Flexible Rates
Some rates allow modifications or cancellations with minimal fees.
The exact conditions depend on the hotel and supplier.
3. How to Cancel a Booking
To request a cancellation:
- Log in to “My Bookings,” or
- Contact customer support at support@arubatouristchannel.com
Cancellations must be submitted before the hotel’s cancellation deadline.
Requests submitted after the deadline will follow the non-refundable or penalty rules set by the hotel.
4. Refund Processing
If your booking qualifies for a refund:
- Refunds are issued to the original payment method
- Processing time is typically 2–10 business days, depending on your bank
- Some international banks may take longer
- LiteAPI or the travel supplier may require additional verification for certain refunds
Refunds may include deductions for:
- Supplier penalties
- Hotel fees
- Payment processing charges (if stated in the policy)
ArubaTouristChannel.com does not profit from cancellation penalties.
5. Modifications (Date Changes, Room Changes)
Modifications depend entirely on:
- Hotel availability
- Supplier rules
- Rate plan restrictions
Some bookings allow changes for free; others may require:
- A fee
- Repricing at current rates
- A full cancellation and new reservation
Contact us for all modification requests.
6. No-Show Policy
If a guest does not check in on the scheduled arrival date:
- The booking will be marked as a no-show
- The hotel and supplier may charge full penalty
- Refunds are generally not permitted
No-show penalties are defined by the hotel, not by ArubaTouristChannel.com.
7. Supplier or Hotel-Initiated Cancellations
In rare cases, a reservation may be cancelled by:
- The hotel
- A travel supplier
- The global distribution network
- LiteAPI
This may occur due to:
- Overbooking
- System errors
- Rate mismatches
- Hotel closures
- Force majeure events
When this happens:
You will receive:
- A full refund, OR
- An alternative hotel option of equal or greater value
ArubaTouristChannel.com is not liable for damages resulting from supplier rejection or hotel error.
8. Force Majeure & Exceptional Circumstances
Cancellations caused by external events beyond control may follow special rules, including:
- Natural disasters
- Government restrictions
- Strikes
- Public health emergencies
Refunds in these cases depend on hotel and supplier policies. We will assist you with the best possible resolution.
9. Duplicate Bookings
If you accidentally make duplicate bookings:
- Contact us immediately
- Refunds depend on each hotel’s cancellation policy
- Non-refundable rooms cannot be refunded if both bookings are confirmed
10. Chargebacks & Disputes
If you initiate a chargeback with your bank:
- ArubaTouristChannel.com may suspend your account pending review
- Hotels and suppliers may provide evidence to dispute incorrect chargebacks
- You remain responsible for charges incurred as per hotel policy
11. Contact for Cancellations & Refunds
For cancellation or refund assistance, contact:
ArubaTouristChannel.com
Email: support@arubatouristchannel.com
Website: https://arubatouristchannel.com
