Oranjestad, Aruba — May 28, 2020. Fofoti Tours & Transfers has the honor of announcing that they are the first company in Aruba to receive official global accreditation status from the Aquila Center of Cruise Excellence (ACE) located in Saint john, Canada. Designation is awarded to Tour Operators who meet the requirements for ACE Service Excellence in the cruise industry. This program allows Tour Operators to demonstrate that they have the policies and procedures in place to meet or exceed the standards of quality that are recognized and respected throughout the cruise industry. The Tour Operator Excellence ACE Designation covers three pillars of Service Excellence: 1) Excellence to Guests on Tour Delivery, 2) Excellence to Cruise Lines on Service and 3) Excellence in Operations
Ms. Sharlise Croes, Managing Director, Fofoti Tours & Transfers explains: “To have achieved this esteemed seal was not an easy task, it required a lot of team effort and hard work from the entire staff to ensure that all the right tools and work ethics were in place. We are continuously seeking to maintain high quality service standards by improving and being the best we can be for our guests, so we immediately jumped at the opportunity. We thank Mr. Mario Arends from the Aruba Tourism Authority for introducing us to the Aquila Center of Cruise Excellence.”
The Management of Aquila Center of Cruise Excellence(ACE) worked closely with the Risk & Quality Manager – Ms. Esmeralda Schotman, and Operations & Sales Supervisor – Ms. Shalitsa Dabian to ensure that all processes, policies, internal team training, quality control of all internal and external products and equipment, management systems, tours, business strategy, risk management planning and much more were in place. After all international standards were implemented, Fofoti Tours & Transfers now proudly carries the official seal of ACE Tour Operator Designation by Aquila Center of Cruise Excellence (ACE).
In 2019, all Fofoti Tours & Transfers tour guides and drivers were certified by Aquila Center of Cruise Excellence. An international training & certification program designed specifically for Tour Guides in the cruise industry around the world. This certification continues to provide an additional means of assurance to all our clients and guests, that with their best interest in mind, excellent service will continue.
Even though the world, and our industry has been turned upside down because of the Covid 19 pandemic, this wonderful news needed to be shared. The digital ceremony took place via a zoom meeting, and Ms. Melanie Collpitts of Aquila Center of Cruise Excellence(ACE) virtually presented it to our team.
Considering today’s dynamic and globally interconnected world, certification from this prestigious entity, is a demonstration of the commitment Fofoti Tours & Transfers has towards continuously and tirelessly striving for nothing less than the best. Fofoti Tours & Transfers would like to thank Mr.Mario Arends of the Cruise department of Aruba Tourism Authority and his team for their dedication to Aruba as a destination and the excellence in service.